Questions?
- Who are Yohi and Olivia?
- Do I get the exact product that is on the picture?
- To which countries do you ship and how much does it cost?
- When will I receive my order?
- How can I pay for my order?
- What is your policy on returns?
- Privacy
- How can I be notified about new stuff in the shop?
- Wholesale
- I have a different question!!
Who are Yohi and Olivia?
Yohi & Olivia are two cats. They design and produce handicrafts from a small workshop in Barcelona.
Do I get the exact product that is on the picture?
Basically yes!
But, please, note that some products, like the Cat Pin, are made from vintage fabrics, each pin is unique because it is embroidered by hand and each one bears its own expression.
The zipper of the mouth of the Sindri Cases change in color constantly… but they are always nice colors!
Take in consideration that most of the operations are done by hand with exquisite care and quality, so, every product is unique!
This is something you will fully appreciate when you have it in hand
To which countries do you ship and how much does it cost?
We ship world wide. To make it simple we have two fares, one for Spain and another for the rest of the world.
Shipping costs are different for every product, you will be able to see the shipping cost in the shopping cart page before you checkout.
Anyway, for Spain the shipping costs ranges from 2€ to 3,50€ depending on the weight of the product. For the rest of the world it goes from 3€ to 6€.
Shipments of two or more products divides in half the price of the shipment.
All orders (national & international) are shipped with the Spanish Post Office — Correos de España — through “Certified Postage” service.
When will I receive my order?
We’re shipping from Barcelona, Spain, three times a week. Estimated delivery is about 2-3 working days for Spain, 2 weeks for EU and 2-3 weeks for the rest of the world.
How can I pay for my order?
All major credit and debit cards are accepted. You are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
We strongly encourage you to use Paypal. It is easy and fast but if you are not a registered Paypal member in most countries you can only choose to pay with your credit card.
If you do not have a credit card and want to use Paypal it is possible to register at Paypal before you use the payment processing. As a Paypal member you can register your bank account and dont need a credit card to pay!
What is your policy on returns?
All items can to be returned within 14 days of the initial order and a full cash refund will be accepted. All items returned must be in the condition they were originally dispatched.
Please return items to Yohi and Olivia, Notariat 9, 1-1 08001 Barcelona
Privacy
We do not collect or store data about you. Online payments are made through PayPal’s secure services so none of your personal or financial information is kept by us. Should you contact us via email we will not divulge your email address to anyone else and we will not send you Yohi and Olivia emails unless you request that you be added to our mailing list.
How can I be notified about new stuff in the shop?
Product previews are usually announced in our mailing list. Join here if you want to get the news!!!
Wholesale
If you want to stock my products in your shop, please contact me and introduce yourself. Please describe the products you’re interested in and include a link to your shop’s website if you have one. Also be sure to keep checking back in because new stuff hits the store all the time!
I have a different question!!
If you need to get in touch with us, please send an e-mail to [email protected]